Riverside County Trauma Centers and Medical Records Requests

Medical records and itemized bills are central to an injury claim. Hospitals may also have a lien on your recovery under California's Hospital Lien Act (Civil Code § 3045.1). Below are the designated trauma centers serving Riverside County and how each one handles records requests.

Desert Regional Medical Center

Trauma level	Level I (adult) [source]
Address	1150 N Indian Canyon Dr., Palm Springs, CA 92262 [source]
How to request records	In person at the hospital's Medical Records/HIM office or by fax, using a signed release form (downloadable in English and Spanish); an online patient portal is also offered. [source]
Records contact	HIM phone (760) 323-6289, fax (760) 323-6383 [source]
Fees	A clerical processing fee and a per-page copy fee may apply, as California law allows (amounts not stated). [source]
Records timing	Allow 14 business days. [source]
Also note	Only the patient or legal representative may sign the release, and only the person named may pick up the records (valid ID required). [source] Deceased patient records require a certified death certificate. [source]

Eisenhower Health (Eisenhower Medical Center)

Trauma level	Level IV (adult) [source]
Address	39000 Bob Hope Dr., Rancho Mirage, CA 92270 [source]
How to request records	Online through MyChart for electronic records (2006 onward); otherwise submit a signed authorization form (English/Spanish) to Health Information Management. Delivery can be pick-up (photo ID), mail or email. [source]
Records contact	HIM Release of Information: 34160 Gateway Drive, Palm Desert, CA 92260 (enter at the back, west side) as of Aug 31, 2026; phone 760-773-1211; fax 760-773-2020; Monday-Friday 8:30 a.m.-4 p.m. [source] Authorization form lists HIM email EMCmedrec@eisenhowerhealth.org (form ROI8700, 2/2026). [source]
Also note	Imaging studies from Eisenhower Imaging Center are requested separately at 760-674-3876. [source] An incomplete, unsigned or undated authorization is returned. [source] Deceased patient records require a death certificate and proof of personal representative status. [source]

Inland Valley Medical Center (Southwest Healthcare Inland Valley Hospital)

Trauma level	Level II (adult) [source]
Address	36485 Inland Valley Dr., Wildomar, CA 92595 [source]
How to request records	Patient portal (Health Records Online), online request form, mail, or fax. Telephone requests are not accepted. [source]
Records contact	Mail: Health Information Department (Medical Records), Southwest Healthcare, 25500 Medical Center Drive, Murrieta, CA 92562. Fax: 951-600-4363. Phone: 951-696-6013, option 2. [source] Secure fax 951-600-4363; questions 951-696-6013 option 2. [source]
Fees	Processing and copy fees may apply and vary by request; the patient portal is free. [source]
Records timing	Up to 15 business days under California law. [source]
Also note	HIM office hours are 8:30 am-4 pm Pacific, Monday-Friday. [source] Records are released only with a written, signed authorization. Phone requests are not accepted. [source]

JFK Memorial Hospital

Trauma level	Level IV (adult) [source]
Address	47111 Monroe St., Indio, CA 92201 [source]
How to request records	In person at the hospital's Medical Records/HIM office or by fax, using a signed release form; an online patient portal is also offered (Desert Care Network). [source]
Records contact	HIM phone (760) 775-8044, fax (760) 775-8054 [source]
Fees	A clerical processing fee and a per-page copy fee may apply, as California law allows (amounts not stated). [source]
Records timing	Allow 14 business days. [source]

Riverside Community Hospital

Trauma level	Level I (adult) [source]
Address	4445 Magnolia Ave., Riverside, CA 92501 [source]
How to request records	MyHealthONE patient portal; online request portal; or a signed authorization form plus a copy of photo ID sent by fax, email or mail. [source]
Records contact	Patient requests: fax (844) 481-0298; mail PO Box 290789, Nashville, TN 37229-0789; questions and status (844) 481-0278. [source] Attorney, insurance, disability and other third-party requests are mailed to Nashville Far West SSC, PO Box 290969, Nashville, TN 37229-0969 (help: (844) 481-0278). [source] Third-party mailing address: Nashville Far West SSC, PO Box 290969, Nashville, TN 37229-0969. [source]
Records timing	After processing, mailed records ship in 5-7 business days and emailed records arrive in 1-2 business days (processing time itself not stated). [source]
Also note	Photo ID is required with the authorization; radiology images are requested directly from the Radiology Department. [source]

Riverside University Health System - Medical Center

Trauma level	Level I (adult); also listed as a pediatric trauma center [source]
Address	26520 Cactus Ave., Moreno Valley, CA 92555 [source]
How to request records	MyChart online; or complete the signed authorization form and submit it by mail, fax or email. Copies can be mailed or picked up. [source]
Records contact	In-person offices: Nason Entrance, 1st Floor, D1003, 26520 Cactus Ave, Moreno Valley, and 7898 Mission Grove Parkway South, Suite 200, Riverside. Both open 8 a.m.-4:30 p.m., Monday-Friday. [source]
Fees	First 20 pages free; over 20 pages, a $15 administrative fee plus 25 cents per page. [source]
Records timing	Up to 10 business days. [source]
Also note	Unsigned requests are not processed. Records are not emailed but can be put on CD (a fee may apply). Subpoenas must be served in person. [source] Medical imaging: (951) 486-4100. [source]

Every fact on this page links to the official source it came from. We checked each one in September 2026. Agencies change fees and procedures, so confirm with the agency before you go. How we research.

Riverside County trauma centers and medical records